Terms of Service
Effective Date: December 18th, 2025
Welcome to Struxent. These Terms of Service (“Terms”) govern your access to and use of our website, services, and digital products. By engaging Struxent for services, purchasing our products, or using our website, you agree to these Terms.
If you do not agree, please do not use our services.
1. About Struxent
Struxent is a global, multidisciplinary web studio based in Indonesia, serving clients worldwide. We provide website design and development services, digital products (including templates), and related creative services.
All services are delivered remotely and communicated through digital collaboration tools.
2. Scope of Services
All services, deliverables, timelines, and pricing are defined in a written proposal or agreement prior to the start of a project.
Any work not explicitly outlined in the agreed scope is considered out of scope and will require a separate quote and approval before proceeding.
3. Project Start & Payments
To begin a project:
Written confirmation of the proposal is required
A 50% upfront payment must be received before the project is scheduled
The remaining 50% balance is due upon project completion and prior to final delivery or launch, unless otherwise agreed in writing.
For retainer engagements, invoices are issued monthly and must be paid according to the agreed billing terms.
All payments are non-refundable.
4. Revisions & Feedback
Each website project includes two structured feedback rounds:
One round following the initial design direction
One round after the client has added final content
All feedback must be submitted directly via comments in Framer to ensure clarity and efficient workflow.
Additional revision rounds, major scope changes, or new requests beyond the agreed scope will be billed separately.
5. Client Responsibilities
Clients agree to:
Provide required content, assets, approvals, and feedback in a timely manner
Ensure they have the legal right to use any materials they provide
Review deliverables within agreed timelines
Delays in feedback, content delivery, access, or payment may impact project timelines.
Struxent reserves the right to pause work if progress is blocked due to delayed communication, missing assets, access issues, or outstanding payments.
6. Collaboration & Tools Access
For technical setup, integrations, analytics, or third-party services, the client is responsible for providing timely access to relevant tools and accounts, including but not limited to:
Hosting platforms
Analytics tools
CMS or platform access
Third-party services required for integration
Struxent is not responsible for delays caused by missing, incorrect, or late access to required tool
7. Intellectual Property & Ownership
Client Website Projects
Upon receipt of full payment:
The client receives full rights and usage of all final deliverables
Ownership applies only to the completed project assets created specifically for the client
This ownership excludes third-party licensed assets, including but not limited to:
Fonts
Stock images or videos
Plugins
Software licenses
Such assets remain subject to their respective licenses, and the client is responsible for maintaining any required subscriptions or usage rights after project completion.
Struxent retains the right to display completed client work in its portfolio, website, case studies, social media, and marketing materials, unless otherwise agreed in writing.
Templates & Digital Products
All templates and digital products are sold under a license-based model:
Buyers may use the product for personal or commercial projects
Reselling, redistributing, sublicensing, or sharing the product is strictly prohibited
Ownership of the original product remains with Struxent
8. Third-Party Platforms & Services
Struxent may use third-party tools and platforms such as Framer, Google Analytics, Lemon Squeezy, and others as part of service delivery.
Struxent is not responsible for:
Downtime, bugs, or limitations of third-party platforms
Changes in pricing, features, or policies of third-party services
Issues arising after handover due to platform updates or external integrations
9. Suspension & Termination
Struxent reserves the right to suspend or terminate services if:
Payments are overdue
Required feedback or access is repeatedly delayed
The client breaches these Terms
In such cases, fees paid remain non-refundable.
10. Limitation of Liability
Struxent is not liable for:
Business losses, revenue loss, or missed opportunities
SEO rankings, conversion rates, or performance metrics beyond the agreed scope
Issues caused by third-party platforms, hosting providers, or integrations
Any liability is limited to the total amount paid for the specific service in question.
11. No Refund Policy
Due to the nature of custom digital services and digital products:
All payments are final
No refunds are offered
Struxent commits to delivering work aligned with the agreed scope and addressing issues within that framework.
12. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Indonesia, regardless of the client’s location.
13. Updates to These Terms
Struxent may update these Terms from time to time. Any changes will be published on our website, and continued use of our services constitutes acceptance of the updated Terms.
14. Contact
If you have questions about this Terms, please contact us at: hello@struxent.com